Curso ITIL® Intermediate Service Transition 2011 Edition Online / Distancia en New Horizons Madrid

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This course is recommended for CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL® Service Transition phase of the ITIL® core Lifecycle and the affected processes, functions and activities and their application.

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El curso es impartido en español. Leer más


The ITIL® ST (Service Transition) course is part of the ITIL® Intermediate Lifecycle Stream. The course prepares candidates to take the ITIL® Service Transition Intermediate exam as well as providing valuable knowledge that can be implemented.


Course Objectives:

This qualification provides a complete management-level overview of Service Transition including all its related activities. Candidates can expect to gain competencies in the following:
Introduction to service transition
Service Transition principles
Service Transition processes
Managing people through service transitions
Organizing for Service Transition
Technology considerations
Implementing and improving service transition
Challenges, critical success factors and risks.
In addition, the training for this certification includes examination preparation, and a mock examination.


Related Certifications:

- ITIL Intermediate Life Cycle
- ITIL Intermediate Service Transition


Related Exams:

- ITIL Service Transition

- Nov 12, 2017, 6:00 PM - 9:00 PM, Madrid, Spain.

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Course Outline

1 - Course Introduction
Service Transition -Introduction
Purpose and objectives
Scope of Service Transition
Service Transition Processes
Value to the Business
Context of Service Transition
Service Transition Inputs and outputs
The ITIL® Certification scheme
The exam format
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2 - Principles
Service Transition Contents
Principles & Policies
Best Practices
Optimizing Service Transition performance
Metrics for alignment with Business and IT plans
Metrics for Service Transition

3 - Processes
Transition planning and support
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing
Service Evaluation

4 - Activites
Communication
Organizational Change
Organizational Change Products
Planning / Implementing Change
Resistance to Change
Stakeholder Management

5 - Roles & Responsibilities
Introduction
Process Owner
Service Owner
Organizational context
Relationships with other Lifecycle stages
Key roles and responsibilities

6 - Technology Considerations
Considerations of Technology
Service Transition Support Tools
ITSM Technology
Knowledge Management Tools
Collaboration – Communities and Workflow Management
Configuration Management System

7 - Implementation & Improvement
Justifying Service Transition
Designing Service Transition
Introducing Service Transition
Cultural Change
Risks and Value
Implementation Challenges, CSF’s and Risks
Service Transition under difficult circumstances
Integrated Service Transition processes
Service Transition in a virtual cloud environment

8 - Note
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

El temario del curso puede variar en función del centro. Póngase en contacto con nuestro departamento comercial para obtener más información.Leer menos