Curso de ITIL® Foundation 2011 Edition Online / Distancia en New Horizons Madrid

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Target Audience

This course is designed for IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Comentarios:

El curso es impartido en español.


The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. Leer más


Course Objectives:

After successful completion of this course and it''s labs you should be able to:
Identify the principles and concepts of IT Service Management based on ITIL.
Identify the best practices of implementing ITIL in an organization.
Define the terminology used in ITIL
Identify the concepts and definitions used in the Service Lifecycle.
Define Service Strategy concepts
Define Service Design concepts
Define Service Operations concepts
Define Service Transition concepts
Define Continual Service Improvement concepts
Define the roles, processes, and components within key areas of IT Service Management based on ITIL
Prepare the student to take the ITIL Foundation Certification exam


Related

- Related Certifications, ITIL Foundations

- Related Exams, ITIL Foundations

- Online: Nov 12, 2017, 9:00 AM - 3:00 PM, Madrid, Spain.
- Traditional Instructor Led Training: Nov 12, 2017, 9:00 AM - 3:00 PM, Madrid, Spain.

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Course Outline

1 - Introduction
Introduction/Housekeeping
Introduction to key ITIL concepts
IT as a Service
Introduction to processes and process management
The Service Lifecycle approach

2 - Service Strategy
Purpose, goal, objectives & Scope
Value Creation through Services
Assets – Resources and Capabilities Leer más
Service Strategy – Main activities
Service Strategy processes
Service Portfolio management
Demand management
Financial management

3 - Service Design
Purpose, goal, objectives & Scope
Service Design processes
The 4 P’s
Service Design aspects
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Service Portfolio
Information Security Management
Supplier management

4 - Service Transition
Purpose, goal, objectives & Scope
Service Transition value to the business
Technology and architecture in Service Transition
Service Transition Processes
Change Management
The 7 R’s of Change Management
Service Asset and Configuration Management
Release and Deployment Management
Knowledge Management

5 - Service Operation
Purpose, goal, objectives & Scope
Service Operation definitions
The Service Desk
Technical Management
Application Management
IT Operations Management
Service Operations Processes
Event Management
Request Fulfillment
Problem Management
Access Management

6 - Continual Service Improvement
Purpose, goal, objectives & Scope
Models and Processes
The Deming Cycle
Measurement and metrics
Continual Service Improvement activities
Risk management
Continual Service Improvement interfaces
Interface with Service Level Management

7 - Exam Preparation
Sample Exams
Feedback
Recap

8 - Note
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

El temario del curso puede variar en función del centro. Póngase en contacto con nuestro departamento comercial para obtener más información.Leer menos