Curso de ITIL® Intermediate Service Design 2011 Edition Online / Distancia en New Horizons Madrid

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This course is recommended for CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, plan¬ners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL® Service Design phase of the Lifecycle and the affected processes, functions and activities and their application.

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El curso es impartido en español. Leer más


The ITIL® SD (Service Design) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the ITIL® Service Design Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.


Course Objectives:

This qualification provides a complete management-level overview of Service Design including all its related activities. Candidates can expect to gain competencies in the following:
Introduction to Service Design
Service Design principles
Service Design Processes
Service Design technology-related activities
Organizing for Service Design
Technology considerations
Implementation and improvement of Service Design
Challenges, risks and critical success factors.
In addition, the training for this certification includes examination preparation, and a mock examination.


Related Certifications:

- ITIL Intermediate Life Cycle
- ITIL Intermediate Service Design


Related Exams:

- ITIL Service DesignLeer menos

Course Outline

1 - Course Introduction
Service Design -Introduction
Purpose and objectives
Scope of Service Design
Service Design Processes
Value to the Business
Inputs and Outputs within the Service Lifecycle
The Service design Package
Service Acceptance Criteria
The ITIL® Certification scheme Leer más
The exam format

2 - Principles
Service Design Principles and Service Composition
Importance and approach to a balanced design
Service Requirements, business requirements and drivers
Design activities and constraints
Principles and the five aspects of Service Design
The 5 Design aspects
Designing service solutions components
Designing management systems (Service Portfolio)
Designing measurement systems
Designing technology architectures
Designing processes
Service Oriented Architecture (SOA)
Service Design Models
Delivery models, Sourcing options
Design and development Options
Design and development Approaches

3 - Processes
Key links, Inputs and Outputs of Service Design
In-depth Design Coordination
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management

4 - Technology Related Activities
Requirements Engineering
Documenting Requirements
Data and Information Management
Application Management

5 - Organizing for Service Design
Functions and Organizational structures
The RACI model
Roles and Activity Analysis
Roles and Responsibilities within Service Design

6 - Technology Considerations
Service Design Tools
Service Management tools
Tool evaluation criteria

7 - Implementation & Improvement
Service Design activities related to
BIA
SLR’s
Risks
Six Stage Implementation Approach
CSF’s and KPI’s
Prerequisites for success
Risks

8 - Exam Preparation
Sample Exams
Feedback
Recap

9 - Note
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

El temario del curso puede variar en función del centro. Póngase en contacto con nuestro departamento comercial para obtener más información.Leer menos