Curso de ITIL® Intermediate Service Strategy 2011 Edition Online / Distancia en New Horizons Madrid

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Curso de ITIL® Intermediate Service Strategy 2011 Edition
  • New Horizons Madrid
  • Tipo : Cursos
  • Modalidad: Online / Distancia
  • Duración: Length Days: 4. Length Hours: 32
  • Precio:
    700 €
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This course is recommended for CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Comentarios:

El curso es impartido en español. Leer más


The ITIL® SS (Service Strategy) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the ITIL® Service Strategy Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.


Course Objectives:

This qualification provides a complete management-level overview of Service Strategy including all its related activities: how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset.
Candidates can expect to gain competencies in the following:
Introduction to Service Strategy
Service Strategy principles
Service Strategy processes
Governance
Organizing for Service Strategy
Technology considerations
Implementing Service Strategy
Challenges, critical success factors and risks.
In addition, the training for this certification includes examination preparation, and a mock examination.


Related Certifications:

- ITIL Intermediate Life Cycle.
- ITIL Intermediate Service Strategy.


Related Exams:

- ITIL Service Strategy.Leer menos
Course Outline

1 - Course Introduction
Purpose and objectives
Scope of Service Strategy
Service Strategy Processes
Value to the Business
Context of Service Strategy

2 - Principles
Basic Approach
Strategy and Opposing Dynamics
The four P’s
Outcomes & Outputs
Services, Value, Utility & Warranty Leer más
Assets – customer, service and strategic
Service Providers
Defining Services
Strategies for customer satisfaction
Service Economics
Sourcing Strategy
Inputs and output with the service lifecycle

3 - Processes
Purpose & Objectives
Scope
Value to business
Policies, principles and basic concepts
Activities, methods and techniques
Triggers, inputs, outputs and interfaces
Critical success factors and key performance indicators
Challenges and risks

4 - Goverance
Governance
Strategy for governance
Evaluate, direct, monitor
Governance framework
What is IT Governance
Governance bodies
How Service Strategy relates to Governance

5 - Organization
Organizational development
Organizational departmentalization
Organizational design
Role of service owner
Strategy, portfolio, financial, and demand roles

6 - Technology Considerations
Service Automation
Service Interfaces

7 - Implementing Service Strategy
Implementation throughout the lifecycle
Following the lifecycle approach
Impact of Service Strategy

8 - Challenges, critical success factors, and risks
Challenges
Risks
Critical Success Factors

9 - Note
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

El temario del curso puede variar en función del centro. Póngase en contacto con nuestro departamento comercial para obtener más información.Leer menos
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